FAQ

• What payment methods do you accept?

  We use Stripe and PayPal, and therefore accept all major credit cards and PayPal payments.

  Lifetime licenses can also be purchased by invoice / bank transfer, please contact us if you are interested.

• How do you handle feature requests?

  We develop the plugin mainly based on feedback from customers and we are grateful for any kind of feedback.

  However, there is a quite long backlog of feature requests collected during the years, and while we are happy to receive new feature requests, it can take time before those are implemented.

  As of 24 March 2025, there is a new option to get your feature request to the top of the backlog and implemented as soon as possible.

  If the feature request you have in mind is very important to you, or you would otherwise like to have it implemented sooner, by purchasing this product you can skip the queue.

• Do you make custom versions of the plugin?

  All feature requests are implemented in the generally available version of the plugin and we don't make separate custom versions of the plugin.

  However, if you are in need of a competent WordPress freelancer, please see more information here. I do also freelance work with WordPress and WooCommerce.

  – Anssi Laitila, Founder and CEO of Tammersoft

• What currencies do you accept?

  We can receive payments in USD (US dollars), EUR (Euros) and GBP (British pounds).

• Do you offer refunds?

  If you are not satisfied with the plugin, we will be happy to provide a full refund within 30 days of the original purchase date.

• Can I upgrade or downgrade my license?

  You can do that any time at the User Dashboard. More information here.

• I have lost my license info, how can I activate or download the paid version?

  You can get the license key and also download the paid verson from the User Dashboard. You can use the email you used for purchasing to log in / request a new password.

• Can I use the same license for developing a new site?

  Yes. All licence types allow use in staging and/or development domains without counting towards your site activations limit, more information here.

• How can I change the email and billing information on my account?

  You can do that from the User Dashboard, just use the email you used for purchasing to log in / request a new password.

  Some but not all information can also be changed directly on the site where you have the plugin installed, from WP admin -> Shared Files -> Settings -> Account.

• Where are the files actually stored on the server?

  When you install the plugin, a new directory (folder) by the name "shared-files" is automatically created under the uploads directory of your WordPress installation, typically the structure is wp-content/uploads/shared-files/. Each file is stored in that directory, or in a subdirectory under that.

  The public file URLs like /shared-files/12345/?example.pdf don't point to a actual directory path on the server. The plugin automatically detects a URL of that type, and the number 12345 is the file ID (post ID), which then points the plugin to the correct file. The filename (example.pdf) is used when the user downloads the file and saves it locally on their device.

• Is it possible to upload more than one file at a time?

  There is a multi file uploader at WP admin / Shared Files ("Add Multiple Files" button) and also the front end uploader automatically accepts multiple files at once (available in all paid plans). You can also upload the files by FTP and then activate them for the plugin at WP admin / Shared Files / Sync Files.

• Can I store the files outside WordPress installation directory (folder)?

  It's possible to create a symbolic link on the server under the shared-files directory that points to any location on the server. More information on this in the category edit view (the directory location is tied to a specific category).